How Can We Help?

Try these steps:

1. Speak clearly and at a normal pace
2. Reduce background noise
3. Check that Speech Recognition is enabled in Settings > Privacy
4. Ensure you have an internet connection (required for transcription)
5. Try restarting the app

iCloud sync requires DreamKeeper Premium. To troubleshoot:

1. Verify you have an active Premium subscription
2. Check that iCloud is enabled for DreamKeeper in Settings > [Your Name] > iCloud
3. Ensure both devices are signed into the same Apple ID
4. Try toggling sync off and on in DreamKeeper settings
5. Wait a few minutes - sync can take time

Subscriptions are managed through Apple:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find DreamKeeper and tap it
5. Tap "Cancel Subscription"

You'll retain Premium access until the end of your current billing period.

Check these notification settings:

1. Go to Settings > Notifications > DreamKeeper
2. Ensure "Allow Notifications" is on
3. Enable "Time Sensitive Notifications"
4. Check that your phone isn't in Do Not Disturb mode (or allow DreamKeeper to break through)
5. Verify the alarm is enabled in DreamKeeper settings

If you've previously purchased Premium:

1. Open DreamKeeper
2. Go to Settings > Premium
3. Tap "Restore Purchases"
4. Sign in with your Apple ID if prompted

Make sure you're using the same Apple ID that made the original purchase.